Privacy Policy

Introduction

ClaimMentor ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This privacy policy explains how we collect, use, share, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Our services include insurance coverage analysis, claim assessment tools, and other features designed to help you understand your insurance protection. Learn more about how we use your data to provide these services below.

1. Data Controller Information

ClaimMentor acts as the data controller for personal information collected through our service. You can contact our Data Protection Officer at:

2. Information We Collect

2.1 Information You Provide

• Account Information:
  • Full name
  • Email address
  • Phone number
  • Password (encrypted)
  • Country of residence
• Insurance Documents:
  • Policy documents
  • Insurance certificates
  • Policy schedules
  • Claims documentation
• Assessment Information:
  • Claim details
  • Incident descriptions
  • Location data
  • Date and time information
  • Financial estimates

2.2 Information Automatically Collected

• Technical Data:
  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Time zone setting
• Usage Data:
  • Login times and duration
  • Features accessed
  • Actions performed
  • Error logs

3. Legal Basis for Processing (GDPR Article 6)

3.1 Contract Performance

• To provide our insurance claim assessment services
• To manage your account
• To process your document uploads

3.2 Legal Obligation

• To comply with financial regulations
• To maintain required business records
• To respond to legal requests

3.3 Legitimate Interests

• To improve our services
• To prevent fraud
• To ensure platform security
• To analyze usage patterns

3.4 Consent

• For marketing communications (where applicable)
• For processing of sensitive personal data
• For use of anonymized data in service improvements

4. How We Use Your Information

4.1 Primary Purposes

• Providing claim assessment services
• Managing your account
• Processing insurance document uploads
• Generating coverage analysis
• Responding to your requests
• Sending service notifications

4.2 Secondary Purposes

• Improving our services
• Developing new features
• Analyzing usage patterns
• Training our AI models
• Research and development

5. Data Sharing and Recipients

5.1 Service Providers

• Cloud storage providers
• Authentication services
• Analytics providers
• AI processing services

5.2 Legal Requirements

• Court orders
• Legal obligations
• Regulatory requirements
• Law enforcement requests

6. International Data Transfers

When we transfer data outside the EEA, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions
• Binding corporate rules
• Data processing agreements

7. Data Retention

7.1 Account Data

• Active accounts: Duration of account plus 6 years
• Deleted accounts: 30 days for recovery, then removed
• Transaction records: 7 years (legal requirement)

7.2 Insurance Documents

• Retained for the duration of account activity plus 2 years
• Deleted upon account termination request
• Backup copies retained for 30 days

8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact: contact@claimmentor.net

9. Use of Anonymized Data

9.1 Service Improvement

We may use anonymized and aggregated data to:

• Improve our AI models
• Enhance claim assessment accuracy
• Develop new features
• Conduct research
• Generate industry insights

9.2 Anonymization Process

• Personal identifiers are removed
• Documents are stripped of identifying information
• Data is aggregated across multiple users
• Statistical noise is added where appropriate

10. Data Security

We implement appropriate technical and organizational measures including:

• Encryption at rest and in transit
• Access controls and authentication
• Regular security assessments
• Staff training
• Incident response procedures
• Backup and recovery systems

11. Cookies and Tracking

We use essential cookies for:

• Authentication
• Security
• Service functionality

Optional cookies are used for:

• Analytics
• Performance monitoring
• User experience improvements

12. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this policy periodically. We will notify you of any material changes through:

• Email notifications
• Platform announcements
• Website updates

14. Contact Information

For privacy-related inquiries:

• Email: contact@claimmentor.net

For data protection concerns:

• DPO Email: contact@claimmentor.net

For general inquiries:

• contact@claimmentor.net

15. Complaints

If you are unsatisfied with our response to your privacy concerns, you have the right to complain to your local data protection authority. For UK users, you can contact the Information Commissioner's Office (ICO). You can also learn more about your data protection rights from the Citizens Advice data protection guidance.